Growth Execution Podcast #0346 – Charles Johnston, HeartWired Digital Solutions
Charles Johnston, founder of HeartWired Digital Solutions, spoke on the Business Growth Execution podcast about running a customer-centric web design business.
The Next Big Thing, Five Years and Counting
September 16, 2016 will mark a day that I will personally remember forever. It was the day I filed official paperwork for our business to do business in the beautiful State of Florida. It was the day that our first fictitious name was filed. It marks the day our original and still existent domain name was purchased from GoDaddy. Five years ago today so many milestones were only ideas, and with the help of our HeartWired family they have become a reality.
As a small business that works with other small businesses and nonprofits, we realize the importance of recognizing the small achievements we have made along the way. We are well aware (sometimes a little more than we care for) that we cannot succeed alone. Today we celebrate us being supported by you. Whether you are a client, a friend, a business partner or a passerby… Thank you for supporting us!
Five years feels like forever ago and yesterday at the same time.
Things we would like to recognize that we have experienced over the last five years (this list is only part our/your story)
- Became members of the Jacksonville Chamber of Commerce
- Have an A+ rating with the Better Business Bureau
- Completed Cohort 8 of the Jax Bridges program with the Chamber
- Pro Member of GoDaddy (for domain purchases)
- Agency Partner with Flywheel (Hosting partner)
- Nominated for Small Business Leader of the Year
- Member of AIGA (the professional association of design)
- Past Board Member of SAFE Animal Shelter and Hope Bridges
- Member of the AMA (American Marketing Association)
- Agency Partner with Termageddon
- Small Business Partner with the Jacksonville Icemen
- Agency Partner with SharpSpring
- Referral Partner with Google WorkSpace
We have also had the pleasure to serve many local and global clients throughout our journey. Some of the clients only came to us for a season, while others have been here since the beginning. Whether you still receive services from us, or moved on for one reason or another. Once a client, always a friend and part of the HeartWired family. We are thankful every single day for the trust that people put in us to serve their business or organization.
On this special even of our anniversary, we want you to know that your trust and support has always been the biggest drivers for our continued growth!
So what does the next five hold in store?
Currently we are expanding our staff as well as resources. We just brought on new contractors who will be helping provide the level of service you have grown to expect. We are exploring new partnerships in order to be able to serve our clients better. We envision becoming a household name in the local Jacksonville community and beyond for providing purpose driven design and marketing for years to come. We look to the next five years as we did the last five years, with bold dreams, wide-eyed inspiration and the desire to do more to help others.
If you would like to become a part of our mission minded journey to become an agency that makes a difference reach out to us, we are always looking for great (preferably local) talent. If you know someone who can use our services, we love referrals, they are and always will be our favorite kind of marketing. If you would like to discuss your business or organizations goals and develop a strategy to help reach them, let’s talk, our discovery sessions are complimentary. Lastly if you have been positively impacted by us over the past five years we would love to hear about it. Lastly if you would like your voice to be heard, we love Google and Facebook reviews.
May the past five years be a drop in the bucket on the lessons learned, skills achieved and difference we have made. We are truly blessed and look to the future with anticipation on the joys and triumphs it will bring for you all!
“Digital Champions” with Charles Johnston from Heart Wired Digital Solutions
Why Choose Growth Suite for Your Agency and Clients
Web hosting in and of itself can be confusing for both agencies and clients alike. Understanding the differences between the options available can be an unnecessary headache. Imagine if you could not only provide next-level web hosting but also streamline your invoicing, track revenue, improve communication, and provide a clear invoicing option for your clients. Enter Growth Suite by Flywheel, a hosting and invoicing solution for both agencies and clients.
HeartWired has been a Agency partner with Flywheel for a little while now. Adding Growth Suite makes perfect sense for us as an agency. We are always looking for ways to streamline our processes and provide the best solutions for our clients.
Growth Suite For the Agencies
If you are an agency owner that currently uses Flywheel as your host, some great enhancements to your already awesome platform now include many processes under one umbrella.
One Dashboard
Imagine having all of your clients in one visible dashboard, no more clicking around from client to client.
Reports for your Clients
Create monthly reports for your clients that matter. Growth Suite provides the ability to show backups of the site were created, plugins and themes are up to date (and those that are not). Integrate the new Google Analytics Add-On by Flywheel and provide them tangible data that they can use for their marketing.
Invoicing with Style
Whether it is a one off invoice for a service or recurring invoicing for things like our hosting and maintenance plans, the customizable invoice platform makes things a breeze. One of the biggest headaches for a business owner can be invoicing. Having the ability to invoice not only for Flywheel products but all your services in one place is like a Goody’s powder washed down with an ice cold Mountain Dew in the morning. Okay that last part may just be me, but having a invoicing platform that integrates with Stripe and that you can set on autopilot, you have to admit is pretty great!
Now there are many other wins from an agency perspective with Flywheel’s Growth Suite. As a Flywheel Agency Partner, we know this is just the beginning of the great things to come from Flywheel. We truly love the level of support we get from our hosting partner and look forward to growing with them. With a premier partner, we are able to offer the benefits to our clients as well.
Growth Suite For our Clients
From a client perspective, while you may not notice much difference in the way we invoice necessarily. We look forward to offering a better level of process as well as reporting that was not included previously. You might be wondering what this means as a client.
New Invoice Process
While we will still invoice for our reoccurring web hosting and maintenance services on a monthly basis, it will look a bit different. We will still accept credit card payments as we have in the past, but you will get more visibility in the services we provide for your site specifically. Our customized client reports will provide more insight into your website including stats, updates and other items that were not previously provided unless requested.
Client Reports
One of the best ways to know whether your marketing and your website are doing their job is with data. Data that is vital like knowing who is visiting your site, from where, how often, and whether they take any action. We are including client reports as a new service for our clients. If you want to receive a monthly report on your website, please contact us and let us know. This will likely become a paid add-on service in the future or included in our upcoming price increase. Current clients have the opportunity to have this added on as a complimentary service until August 31st, 2021.
While Growth Suite may be built with agency owners in mind. We believe that with the team at Flywheel behind it, our clients will see the growth as well. Providing a seamless platform, automated emails, and the ability to manage invoicing and reporting in one place is a game changer.
At HeartWired we look forward to implementing Growth Suite and all of its functionality for our clients. As a small business that serves other small businesses, we look for partners that come alongside us in our journey. Flywheel is a partner that helps us level up the way we are able to serve our clients. They have been one of those partners that we recommend at every step of the way. Above all, it is refreshing when a partner truly wants us to succeed as well. Growth Suite is just another example of them looking for ways to improve their solution offerings. that we in turn are able to pass onto our clients.
If you would like more information on what Growth Suite offers or are interested in leveling up your web hosting contact us today to schedule a consultation.
“Jax Leaders: Secrets to Success” with Charles Johnston from HeartWired Digital Solutions
Charles spoke with Jessica Franzini of Buzz TV about digital marketing and small business strategy.